Pretty shit hotel, got breakfast added to our room and it was shit as, waste of money. The people don't know what they're doing there they changed our room twice. Bed was shit l, tiny bathroom. Wouldn't go back.


I stayed in the Shoebox Room with my daughter. The room is exactly what it says in the description, (comfy bed, tv, coffee making facilities and heater/aircon.) It's definitely worth staying at, very close to the train station and tram stops and melbourne aquarium. The rooftop was nothing amazing tho. I would recommend staying here to friends and family.


This hotel is fabulous!! Always clean and comfortable, always a reasonable price and the staff are friendly, caring, knowledgeable and in my opinion are what makes this hotel special. Thank you to Rajesh, Silvana, Lorenzo and Orianna for your service this stay! The advertising is transparent so you get exactly what is advertised, no surprises. This time I stayed in the Rooftop Apartment and it was roomy especially the bathroom. The location is central to everything City and Southbank. I will gladly stay again when in Melbourne.

Julie C

Lock your bags! House keeping gave sticky fingers and the hotel does not care! I had a $350 top that has taken. The hotel said I may not have brought it but I ironed it the day before and place it on the chair. I don’t have and reason what so ever to lie. It is absolutely disgusting that they made me feel I was a criminal however I travel once a month for work and never have had something taken let alone felt like I was the one making it up. STAY SOMEWHERE ELSE. It was absolutely appalling. Do not stay here!!!!!


We stayed at this hotel for a Convention across the river at MCEC and it was perfect. The updates so far are great after being changed over from the Pensione, and it can only get better. Staff were lovely, the courtyard room is definitely worth the little extra if for nothing else, just to be able to enjoy the greenery when you wake up or relax during the day. Best sleep in a hotel in long while! Very clean rooms and attentive front of house and house keeping staff. Space can be a little tight in the room if you have a lot of luggage, but it didn't bother us as we just stood our suitcases up when we were out and about. Plenty of hanging space in the wardrobe which was nice. We had a room outside the elevator doors and didn't here anything from other guests. The free tram that takes you to docklands and Victoria markets etc is just around the corner from the hotel. Overall we had an enjoyable stay, and my mum was happy she could get some washing done as well. We'll be coming back again next time we're in Melbourne!


Have stayed at Best Western (and previously as The Pensione) three times now, and each time has been comfortable and very pleasant. Stayed in Matchbox, Shoebox and Courtyard rooms. Matchbox room overlooked Spencer Street but was very quiet - only problem was I could not easily fit into the shower as the entrance was very narrow and I'm a bit big - but not huge. Sorry folks - you lose one star there - the shower cubicle door did not need to be that narrow. The Shoebox looked into the inside courtyard and was very cosy too, but the best of all was Courtyard room on the ground floor. The little courtyards are beautiful and very green. Happy to stay here everytime I am in Melbourne. For the rates that are asked it is very good value - five stars (even with the narrow shower door).


Mosquitoes in rooms tiny rooms overpriced bad drainage in showers totally imept place to stay


So happy I found this hotel. It was small but good enough for me. Customer service was great and the hotel was clean. Best of all I LOVED the rooftop! The cheapest YET amazingly hotel I’ve ever stayed at. 10/10 would recommend and I am definitely coming back to stay here

Happy customer

Stayed in the "trio room" and it was larger than I expected. Very clean and comfortable. Overlooking Spencer St, with large double glazed windows the ONLY traffic noise we could hear was the occasional siren. Bathroom is tiny but functional and again, immaculately clean. Friendly attentive staff with knowledge of surrounding restaurants etc. Was pleasantly surprised by the amenities and made use of the attached Thai massage rooms accessible via the foyer. Great location, within a short stroll of Crown, the Convention centre and pretty much everything. Free trams through the city makes it easy to get around.

Di Brandie

oh my god oh my god oh my god... *breathe Denis* room 20 Melbourne's best kept secret. ... Arrived to friendly and helpful desk staff, good people, keep up your efforts, they are appreciated. Kudos! Shown to our room, Room 20, I know bugger all about the rest of the place, so this is just MY experience. Anyways, the room was small, but that was a no brainer, it is plastered all over their website, it was actually bigger than I imagined, and clean, very clean. The bathroom, couldn't swing a cat in there, but you can move about easily, it is ample for what you need to do, but the best part... wait for it! The shower is easily big enough for 2 people to use and has a 10 inch shower rose that just belts the water out!!! oh no no no... none of those bloody annoying water saving shower heads here fella! A REAL shower. Sheer luxury. And no one ever mentions this, but I will... Soft real toilet paper!!!! Not those transparent psuedo paper things you get in most places, like using bloody glad wrap that stuff. While we are on the subject of that, fellas, the "house toilets" are 9 steps from your door, I counted them, so to keep the missus happy, and stop stinking up the room, just slip down the passage 9 paces and use the house toilets for your morning constitutional, brilliant! Did I mention this room comes with a private courtyard attached? An incredibly quiet and green leafy oasis in a noisy city. If you stood on the table in the centre of the courtyard you could easily swing a cat, so plenty of room for the two of you to sit out there and chat or smoke or just unwind and relax a bit. Check some of the photos on the website, there are a couple of the courtyard, I really enjoyed just kicking back and relaxing for a bit in it's leafy green embrace. We stayed for 2 nights and our room was serviced, Well done to the house staff, I feel your pain, you do all the hard work and get none of the Kudos, here, have one on me! Coffee shop in the foyer area does a pretty good flat white too. In conclusion, highly recommend room 20! I will definitely be back.

Denis Devlin

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