Reviews

We stayed here for our honeymoon. The room was about half the size of the photos and the bathroom barely fit one adult. It was clean, quaint and centrally located to everything we wanted to see. The roof top deck was good for sun but nothing else. It was very loud with all the construction and the tall buildings surrounding the hotel did not make for a very good view. If you want a cheaper place to stay, I would recommend this. If you like to stay in a more luxurious hotel, I'd recommend paying more for a larger room, bathroom and amenities.

Shannon

We stayed here for our honeymoon. The room was about half the size of the photos and the bathroom barely fit one adult. It was clean, quaint and centrally located to everything we wanted to see. The roof top deck was good for sun but nothing else. It was very loud with all the construction and the tall buildings surrounding the hotel did not make for a very good view. If you want a cheaper place to stay, I would recommend this. If you like to stay in a more luxurious hotel, I'd recommend paying more for a larger room, bathroom and amenities.

Shannon

We stayed here for our honeymoon. The room was about half the size of the photos and the bathroom barely fit one adult. It was clean, quaint and centrally located to everything we wanted to see. The roof top deck was good for sun but nothing else. It was very loud with all the construction and the tall buildings surrounding the hotel did not make for a very good view. If you want a cheaper place to stay, I would recommend this. If you like to stay in a more luxurious hotel, I'd recommend paying more for a larger room, bathroom and amenities.

Shannon

Pretty shit hotel, got breakfast added to our room and it was shit as, waste of money. The people don't know what they're doing there they changed our room twice. Bed was shit l, tiny bathroom. Wouldn't go back.

Hall

I stayed in the Shoebox Room with my daughter. The room is exactly what it says in the description, (comfy bed, tv, coffee making facilities and heater/aircon.) It's definitely worth staying at, very close to the train station and tram stops and melbourne aquarium. The rooftop was nothing amazing tho. I would recommend staying here to friends and family.

Candice

This hotel is fabulous!! Always clean and comfortable, always a reasonable price and the staff are friendly, caring, knowledgeable and in my opinion are what makes this hotel special. Thank you to Rajesh, Silvana, Lorenzo and Orianna for your service this stay! The advertising is transparent so you get exactly what is advertised, no surprises. This time I stayed in the Rooftop Apartment and it was roomy especially the bathroom. The location is central to everything City and Southbank. I will gladly stay again when in Melbourne.

Julie C

Lock your bags! House keeping gave sticky fingers and the hotel does not care! I had a $350 top that has taken. The hotel said I may not have brought it but I ironed it the day before and place it on the chair. I don’t have and reason what so ever to lie. It is absolutely disgusting that they made me feel I was a criminal however I travel once a month for work and never have had something taken let alone felt like I was the one making it up. STAY SOMEWHERE ELSE. It was absolutely appalling. Do not stay here!!!!!

Rachael

We stayed at this hotel for a Convention across the river at MCEC and it was perfect. The updates so far are great after being changed over from the Pensione, and it can only get better. Staff were lovely, the courtyard room is definitely worth the little extra if for nothing else, just to be able to enjoy the greenery when you wake up or relax during the day. Best sleep in a hotel in long while! Very clean rooms and attentive front of house and house keeping staff. Space can be a little tight in the room if you have a lot of luggage, but it didn't bother us as we just stood our suitcases up when we were out and about. Plenty of hanging space in the wardrobe which was nice. We had a room outside the elevator doors and didn't here anything from other guests. The free tram that takes you to docklands and Victoria markets etc is just around the corner from the hotel. Overall we had an enjoyable stay, and my mum was happy she could get some washing done as well. We'll be coming back again next time we're in Melbourne!

Renee

Have stayed at Best Western (and previously as The Pensione) three times now, and each time has been comfortable and very pleasant. Stayed in Matchbox, Shoebox and Courtyard rooms. Matchbox room overlooked Spencer Street but was very quiet - only problem was I could not easily fit into the shower as the entrance was very narrow and I'm a bit big - but not huge. Sorry folks - you lose one star there - the shower cubicle door did not need to be that narrow. The Shoebox looked into the inside courtyard and was very cosy too, but the best of all was Courtyard room on the ground floor. The little courtyards are beautiful and very green. Happy to stay here everytime I am in Melbourne. For the rates that are asked it is very good value - five stars (even with the narrow shower door).

Christian

Mosquitoes in rooms tiny rooms overpriced bad drainage in showers totally imept place to stay

John

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